At Bill Edge, we serve as a technology enabler for educational institutions by facilitating secure and transparent fee collection from students and parents. As a service-based software platform, we offer subscription-based tools to institutions, and we also enable end-users (students/parents) to pay institutional fees digitally. Our Refund Policy is designed to be fair, consistent, and in compliance with regulatory norms.
Bill Edge acts as a service intermediary between educational institutions and their fee payers. Any fee paid through our system is directly collected on behalf of the associated institution. Hence, we do not determine or authorize refunds for fees collected by institutions. All fee refund requests must be raised with the respective institution. However, refunds related to Bill Edge software services (such as subscription charges to the institution) are governed by this policy.
Institutions using our platform may be eligible for a refund if they meet one of the following conditions:
Bill Edge does not hold or control institutional funds. Therefore, if a student or parent wishes to seek a refund for tuition fees, examination fees, admission fees, or any other educational charges, they must contact the institution directly. Institutions using our platform have administrative control and are responsible for refunding such payments, based on their internal policies.
To request a refund for BillEge-related services (institutional subscriptions), you can:
Our support team will respond within 3 business days and initiate the process if applicable.